Product Reviews : A.R.E. Truck Caps and Tonneau Covers

I have been attempting to obtain a replacement part for this tonneau cover for months. This is also my second attempt to contact ARE, with no results. This is the second A.R.E. Tonneau cover that I have purchased from A.R.E.. I have had this run-a round-a-round before by A.R.E. but there will not be a third. Because of your poor, substandard service, I will never purchase another A.R.E. Topper. I will also do my dead level best to disseminate my experience to each and all that ask me about your products. For the cost of your products and your grandiose advertisements, one would expect better than substandard product support. I do not expect to hear from A.R.E., I haven't in the past and I expect no different this time. I will still seek to replace my $10.00 cheap Charlie lock cylinder with the replacement of the complete assembly at your quoted cost of $175.00. Just one more example of substandard service and price gouging for a part that should not cost more than $10.00. I have also contacted another dealer than those where I purchased my Tonneau cover. I have waited for this replacement part (complete assembly)from them in excess of two (2) months. Just one more example of your substandard service and product support. Thank you for your attention, and what is to be our last experience shared. Good luck with your future sales. I will do my best to pass on my less than stellar experience from A.R.E.